Complaints

Last updated 25 October 2026

We aim to get things right first time. If something has not met your expectations, please tell us so that we can put it right.

How to complain

Email hp@petroxin.ai with the subject "Complaint", or write to Petroxin Ltd, Matrix Business Centre, Highview House, 167 Station Road, Edgware, London HA8 7JU. Please include your name, the project or invoice concerned, what went wrong and what you would like us to do.

What happens next

• We acknowledge your complaint within 5 working days.
• A director who was not directly involved reviews it.
• We send a full written response within 20 working days. If we need longer, we will tell you why and when to expect it.

If you are still not satisfied

Reply to our response and the matter will be reviewed again at board level. For complaints about how we handle personal data, see our privacy notice; you can also contact the Information Commissioner's Office.